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Whether you need new line where phone was never connected or you are moving in to new property or you wanted to reconnect to your existing property or you need extra phone line. What ever the reason is we can help you to organise your phone connection. There are few things you need to know before you move ahead with your new phone connection

Inplace connection – Phone line was previously connected to the premises, where charges will be less than connecting new line. To find number which was connected in the address dial 12722123. Some inplace connection may require technician visit where connection charges will be more than inplace connection charges.

New Connection – Phone has never been connected or extra line is needed, this type of connection will be charged $299 and technician will visit to install a line.

Connection fees will apply, dependant on what work is required to connect your phone services. See below for guide to connection fees:

Description of business service

Connection charge for first service

Connection charge for each additional service connected at the same time (same premises, same customer).

Telephone line connection
A working telephone socket exists from a previous connection and a Network technician is not required to visit your business property/premises.

$59

Telephone line connection with a technician visit
New premises/property or previous telephone service was previously connected at your business premises and a Network technician is required to visit your business to reconnect existing suitable cabling at the main distribution frame (MDF) or first socket where no MDF exists.

$125

$75.50

New telephone line connection
Atelephone service has not previously been connected at your premises (although Network may have previously installed cabling to your property or premises and you may be able to hear a dial tone).

$299

$179

Note: Additional charges may apply for items such as: cabling past the main distribution frame (MDF) or first socket where no MDF exists; trenching; or more difficult installations.

Things you need to make sure before signing up for new line

Make sure you get right address for your connection, if there is socket check if you can get inplace number by dialling 12722123 this will ensure that you get connection to right address. Inplace connection generally does not require technician visit but if there is special case you will be notified.

If you require new connection, you need to be available for 4 hours time slot to attend technician on weekdays. Technician needs access to the premises. If you are in commercial building it would be good idea to make sure building management is aware of the appointment to allow access to telephone distribution box. Generally speaking time appointment time will be either 8 am – 12 pm or 2 pm to 5 pm your local time. Weekend appointment is not available.

Provide us with contact person’s mobile number for technician to contact if he has difficulty finding address or gaining access to the premises.

It works out little cheaper if you connect multiple lines at the same time, instead of connecting one at a time.

If you need more information, please contact us.
Contact us for all ISDN line connections; selected plans are available on $0 connection fee.