If the provider does
not meet the timeframes, specified rates of compensation
may be payable by the provider to the customer.
For more information about the CSG,
please see this page on the Australian Communications
and Media Authority’s ("ACMA") website:
www.acma.gov.au.
Lingo and the
CSG
In the course of developing the Lingo service, BusinessPhoneAustralia
has extensively researched and investigated CSG and
has considered whether CSG applies to the Lingo service.
BusinessPhoneAustralia considers that the Lingo service
could be subject to the CSG. This is because the Lingo
service meets the same legislative definition of a standard
telephone service (which is also subject to the CSG).
Waivers of the
CSG
Even though a service (such as Lingo) is subject to
the CSG, the CSG rules allow the provider to obtain
a specific waiver of the CSG from customers in respect
of that service.
A waiver of the CSG means that the
customer will not require the provider to meet the specified
timeframes within the CSG, and nor will compensation
be payable for any failure to meet those timeframes.
A service provider is only permitted
to obtain a CSG waiver from a customer in very specific
circumstances, as set out in Part 5 of the Telecommunications
(Customer Service Guarantee) Standard 2000 (No. 2) (“the
CSG Standard”).
For more information about waivers
of the CSG, please see this page on the ACMA website:
www.acma.gov.au.
For more information about the CSG
Standard, please see: www.comlaw.gov.au.
Lingo and Waiving
the CSG
Because of the nature of the Lingo service and its much
lower cost to customers, BusinessPhoneAustralia requires that customers
waive their CSG rights in relation to Lingo. |
