It stands for Asymmetric Digital Subscriber Line. It is a new technology that transforms ordinary telephone lines into high-speed digital lines.

xDSL is a generic name to describe a family of digital subscriber line technologies including our ADSL and SHDSL. The latter stands for High-Speed Digital Subscriber Line, which has equal (symmetrical) download and upload speeds.

For ADSL we cover many areas of the capital cities. For SHDSL we currently cover the capital city CBDs and some surrounding areas. We are rapidly expanding our coverage. (contact us for details)

Your telephone features will work as normal. However, we will not be able to offer ADSL on the same line if you currently use Telstra's EasyCall® Multiple Number, FaxStream Duet? or Telstra OnRamp. Also your telephone line needs to be a straight-line service without any ADSL incompatible equipment such as PABXs or key systems connected.

Firstly we need to assess whether the service can be provided. There are some limitations with ADSL related to the quality of your line and the distance you are from your local exchange. Provided your local exchange is equipped for BusinessPhoneAustralia DSL service, your local line will qualify for our ADSL Broadband service if its length is not more than 3.5 km. SHDSL Broadband service gradually adapts its line speed to the line conditions. Once the initial analysis shows your local line is suitable we will proceed in providing the service as soon as possible. We will let you know when you can expect service delivery after our assessment.

Provided we can use existing lines, you will not need permission from your building owner or Body Corporate to install the service.

The ADSL modem (shown above) is connected between a spare telephone socket (or parallel plug) and your computer's Ethernet or USB port. It replaces your dial-up modem. Small plug-in filters are inserted between your telephone(s) and wall socket(s) to avoid any interference from the modem signals when you use the phone. If you have more than 3 phones on the same line, we will install a central in-line filter. The filters mean that you can use your phone and Internet at the same time. You will be billed as before for your telephone service. For SHDSL, we normally use a spare new line and telephony filters are then not required.

ISDN is widely available but operates at a much lower speed than DSL. Typically 64 or 128 kbps is provided with ISDN compared with at least up to 256 kbps with DSL.

Cable services are somewhat similar to ADSL services. However, cable is not available in most business premises. In addition, a new lead-in needs to be installed for cable, either overhead or underground, which may be difficult or not possible is some instances. In contrast, ADSL/ SHDSL uses existing lines without the need for a new lead-in. Also with cable a shared medium is used, whereas with ADSL/ SHDSL you have private access providing additional security and speed.

Most of our products have static IP addressing.