Inbound helps you present a professional image to increase customer satisfaction, loyalty and retention.

13 Numbers, 6 digits 13 Number
13 provides a short, easy to remember 6 digit number for your customers to call your business for a flat rate untime call (usually 25 cents with most teleco). The short number makes 13 an ideal service to use as the main contact number for your customers. The addition of 13 number Business Features allows you to manage your call traffic to provide the highest level of customer satisfaction possible.

1300 Numbers, 10 Digits 1300 Inbound Numbers
1300 is a 10 digit inbound service that can be called from any fixed line service in Australia for the cost of a flat rate untime call (usually 25 cents with most teleco). This Business Features can also be added to 1300, providing the same high levels of call management, at a lower cost.

1800 Toll Free Numbers, Free Call 1800 Number
1800 allows your customers to contact you from any fixed line service anywhere in Australia for free. Now you can also add Business Features to help you provide the degree of control and information that you need to manage your customer calls.

Features of Inbound Product

Cheap Monthly 1300 Number Rental Fee:
Out 1300 / 1800 /13 number plan has cheap monthly rental and cheap call rates to get more out of your money. Call charged include free 15 minutes for call from local area. Check out 1300 cheap call charges.

Super Fast Setup:
If you need quick turn around time, we are the answer for you. We set up your 1300-13-1800 number in record time, applicable for numbers and excludes SmartNumbers^® and other transfers to us

1300,13,1800 Number with NO Lock-In Contracts:
Beware of hidden 1300 Number contracts from other providers, we have absolutely no lock in contracts at all.

1300 13 1800 with NO Setup Fee:
Free 1300 Number setup. No hidden setup fee. We have seen others charging from $19 up to a $100 setup fee in the fine print.

1300 13 1800 Number Cancellation Fee:
Just give one full calendar month's notice to cancel your inbound voice service, we chare your no cancellation fee. Yes you are reading it correct! There is nothing in fine printing to trick you to pay exit fee when you want to if, we are not suggesting you will leave as calls are cheap.

No Inbound Number Flagfall:
Non of our plan has flagfall component if calls are terminated to Australian Phone number, no flagfall means you save money. (Flag fall may be applicable if landing number is an international number)

Discounted Rates For Volume Customers:
We reward volume customers with deeper discounts as low as 4.3c/min for local inbound service calls. As your call volume increases you can upgrade to a higher discount plan.

Super Fast Inbound Number Answer Point Changes:
We can change your 1300-13-1800 number answer point on phone. We can make this happen in record time.

Choose A 1300 Number Plan That Suits Your Monthly Call Spend:
We are the first to bring you multiple choice discount plans based upon your monthly call spend. The higher your call spend, the greater the discount. Click here for free 13-1300-1800 quote

Inbound Business Features put you in control

Geographic Manager
Provides you with control over where and how your calls are answered based on where they originated. The geographic control over your calls can be fine tuned to your needs, from whole States or Districts, down to smaller phone number based localities. It’s your choice, you have the control.

State Based Routing (8 States/Territories):
1300 or 1800 callers to a landline can be re-directed to one of up to 8 Australian State/Territory answering points based on the State of origin of the caller and all calls from mobiles to a single answering point.

Regional Routing (58 Regional Areas):
1300 or 1800 callers to a landline can be re-directed to one of up to 58 regional answering points based on the region of origin of the caller and all calls from mobiles to a single answering point.

Mobile Based Routing (203 Mobile Areas)
1300 or 1800 callers are re-directed to an answering point based on the geographic area of the caller. Each of the 203 Mobile Areas can have two answering points; one for calls from a landline and one for calls from a mobile phone. This is the only feature that allows calls from a mobile to be sent to multiple answering points.

Exchange-Based Routing (nearly 5000 Telephone Exchanges):
1300 or 1800 callers from a landline can be re-directed to one of up to 4942 Telstra Exchange answering points in the same Telstra Exchange area of origin of the caller. With this feature customers have the ability to route calls from approximately 4900 call collection areas. Note that mobile originating calls can only be routed to a single answering point.

Day and Time Manager
Provides control over where calls are answered based on the date and time. You may choose from standard business hours and public holiday management, or even create your own special day and time manager. You may choose to send calls to another call centre, or even a recording. It’s your choice, you have the control.

Overflow Manager
Overflow Manager gives you control over alternative treatment when a call centre is busy. You may divert calls to another destination. You may even choose different call treatment for busy or no answer. Call Manager also allows you to distribute call traffic over two or more answering locations in any volume ratio you need. It’s your choice, you have the control.

Business Continuity
Business Manger provides you with immediate control of your Disaster Recovery Plan for your inbound traffic. You may log-on from anywhere in Australia and activate an alternate call plan as a key part of your Business Continuity plan. It’s your choice, you have the control.

On-Line Control
On-Line Manager provides you with control over your inbound Services. You may change the way your calls are treated with access to your Geographic Manager, Overflow Manager, or Date and Time Manager. You may even add or remove answer points to suit a change in your business requirements. It’s your choice, you have the control.

Reporting
Reporter provides you with real-time performance reports for your Inbound Services. You can now measure the effectiveness of your call centres without having to wait over a month for reports.

With Reporter, graphical information is available immediately via a secure website. Where you need more details, you can download hourly, daily, weekly or monthly data to perform your own analysis.

How effective is my advertising?

When are all my calls arriving?

Can my call centre manage them?

Are my call centres under manned, over manned?

Am I losing calls?

Can I open another outlet in any area?

Reporter’s real-time data will help put you in control of your call centre costs and maximise the effectiveness of your marketing dollar.

Number Portability
If you have an existing inbound number, and wish to take control of your own service, we can help you transfer your service to . Inbound Number Portability now allows you to keep your existing number and benefit from the advanced call management and reporting features of the Network.

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