Inbound
Calling Services
BusinessPhoneAustralia Inbound Services gives your customers an attractive
and cost effective means of keeping in contact with
you. The vast range of features available with BusinessPhoneAustralia
Inbound gives you the power to manage your inbound calls,
monitor performance of your contact centres in real
time, and change how, when and where your calls are
answered.
BusinessPhoneAustralia Inbound helps you present a
professional image to increase customer satisfaction,
loyalty and retention.
BusinessPhoneAustralia 13
BusinessPhoneAustralia 13 provides a short, easy to remember 6 digit
number for customers to call your business for the cost
of a local call. The short number makes BusinessPhoneAustralia 13 an
ideal service to use as the main contact number for
your customers. The addition of BusinessPhoneAustralia Business Features
allows you to manage your call traffic to provide the
highest level of customer satisfaction possible.
BusinessPhoneAustralia 1300
BusinessPhoneAustralia 1300 is a 10 digit inbound service that can be
called from any fixed line service in Australia for
the cost of a local call. BusinessPhoneAustralia Business Features can
also be added to BusinessPhoneAustralia 1300, providing the same high
levels of call management, at a lower cost.
BusinessPhoneAustralia 1800
BusinessPhoneAustralia 1800 allows your customers to contact you from
any fixed line service anywhere in Australia for free.
Now you can also add BusinessPhoneAustralia Business Features to help
you provide the degree of control and information that
you need to manage your customer calls.
BusinessPhoneAustralia Inbound Business Features put
you in control
BusinessPhoneAustralia Geographic
Manager
Provides you with control over where and how your calls
are answered based on where they originated. The geographic
control over your calls can be fine tuned to your needs,
from whole States or Districts, down to smaller phone
number based localities. It’s your choice, you
have the control.
BusinessPhoneAustralia Day and
Time Manager
Provides control over where calls are answered based
on the date and time. You may choose from standard business
hours and public holiday management, or even create
your own special day and time manager. You may choose
to send calls to another call centre, or even a recording.
It’s your choice, you have the control.
BusinessPhoneAustralia Overflow
Manager
BusinessPhoneAustralia Overflow Manager gives you control over alternative
treatment when a call centre is busy. You may divert
calls to another destination. You may even choose different
call treatment for busy or no answer. BusinessPhoneAustralia Call Manager
also allows you to distribute call traffic over two
or more answering locations in any volume ratio you
need. It’s your choice, you have the control.
Business Continuity
BusinessPhoneAustralia Business Manger provides you with immediate control
of your Disaster Recovery Plan for your inbound traffic.
You may log-on from anywhere in Australia and activate
an alternate call plan as a key part of your Business
Continuity plan. It’s your choice, you have the
control.
On-Line Control
BusinessPhoneAustralia On-Line Manager provides you with control over
your inbound Services. You may change the way your calls
are treated with access to your Geographic Manager,
Overflow Manager, or Date and Time Manager. You may
even add or remove answer points to suit a change in
your business requirements. It’s your choice,
you have the control.
Reporting
BusinessPhoneAustralia Reporter provides you with real-time performance
reports for your BusinessPhoneAustralia Inbound Services. You can now
measure the effectiveness of your call centres without
having to wait over a month for reports.
With BusinessPhoneAustralia Reporter, graphical information
is available immediately via a secure website. Where
you need more details, you can download hourly, daily,
weekly or monthly data to perform your own analysis.
How effective is my advertising?
When are all my calls arriving?
Can my call centre manage them?
Are my call centres under manned, over
manned?
Am I losing calls?
Can I open another outlet in any area?
BusinessPhoneAustralia Reporter’s real-time data
will help put you in control of your call centre costs
and maximise the effectiveness of your marketing dollar.
Number Portability
If you have an existing inbound number, and wish to
take control of your own service, we can help you transfer
your service to BusinessPhoneAustralia. Inbound Number Portability now
allows you to keep your existing number and benefit
from the advanced call management and reporting features
of the BusinessPhoneAustralia Network.
Ask your BusinessPhoneAustralia Representative for
more information.
For customer-focussed
solutions every step along the line, call on the resource
that delivers the real value of business communications. |