BusinessPhoneAustralia Inbound helps you present a professional image to increase customer satisfaction, loyalty and retention.

BusinessPhoneAustralia 13
BusinessPhoneAustralia 13 provides a short, easy to remember 6 digit number for customers to call your business for the cost of a local call. The short number makes BusinessPhoneAustralia 13 an ideal service to use as the main contact number for your customers. The addition of BusinessPhoneAustralia Business Features allows you to manage your call traffic to provide the highest level of customer satisfaction possible.

BusinessPhoneAustralia 1300
BusinessPhoneAustralia 1300 is a 10 digit inbound service that can be called from any fixed line service in Australia for the cost of a local call. BusinessPhoneAustralia Business Features can also be added to BusinessPhoneAustralia 1300, providing the same high levels of call management, at a lower cost.

BusinessPhoneAustralia 1800
BusinessPhoneAustralia 1800 allows your customers to contact you from any fixed line service anywhere in Australia for free. Now you can also add BusinessPhoneAustralia Business Features to help you provide the degree of control and information that you need to manage your customer calls.

BusinessPhoneAustralia Inbound Business Features put you in control

BusinessPhoneAustralia Geographic Manager
Provides you with control over where and how your calls are answered based on where they originated. The geographic control over your calls can be fine tuned to your needs, from whole States or Districts, down to smaller phone number based localities. It’s your choice, you have the control.

BusinessPhoneAustralia Day and Time Manager
Provides control over where calls are answered based on the date and time. You may choose from standard business hours and public holiday management, or even create your own special day and time manager. You may choose to send calls to another call centre, or even a recording. It’s your choice, you have the control.

BusinessPhoneAustralia Overflow Manager
BusinessPhoneAustralia Overflow Manager gives you control over alternative treatment when a call centre is busy. You may divert calls to another destination. You may even choose different call treatment for busy or no answer. BusinessPhoneAustralia Call Manager also allows you to distribute call traffic over two or more answering locations in any volume ratio you need. It’s your choice, you have the control.

Business Continuity
BusinessPhoneAustralia Business Manger provides you with immediate control of your Disaster Recovery Plan for your inbound traffic. You may log-on from anywhere in Australia and activate an alternate call plan as a key part of your Business Continuity plan. It’s your choice, you have the control.

On-Line Control
BusinessPhoneAustralia On-Line Manager provides you with control over your inbound Services. You may change the way your calls are treated with access to your Geographic Manager, Overflow Manager, or Date and Time Manager. You may even add or remove answer points to suit a change in your business requirements. It’s your choice, you have the control.

Reporting
BusinessPhoneAustralia Reporter provides you with real-time performance reports for your BusinessPhoneAustralia Inbound Services. You can now measure the effectiveness of your call centres without having to wait over a month for reports.

With BusinessPhoneAustralia Reporter, graphical information is available immediately via a secure website. Where you need more details, you can download hourly, daily, weekly or monthly data to perform your own analysis.

How effective is my advertising?

When are all my calls arriving?

Can my call centre manage them?

Are my call centres under manned, over manned?

Am I losing calls?

Can I open another outlet in any area?

BusinessPhoneAustralia Reporter’s real-time data will help put you in control of your call centre costs and maximise the effectiveness of your marketing dollar.

Number Portability
If you have an existing inbound number, and wish to take control of your own service, we can help you transfer your service to BusinessPhoneAustralia. Inbound Number Portability now allows you to keep your existing number and benefit from the advanced call management and reporting features of the BusinessPhoneAustralia Network.

Ask your BusinessPhoneAustralia Representative for more information.

For customer-focussed solutions every step along the line, call on the resource that delivers the real value of business communications.